SHIPPING & GENERAL INFO CONTENTS:
Click on desired link below for detailed information.
Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own podiatrist, medical doctor or other health care professional. You should not use the information contained on this web site for diagnosing or treating a health problem. Please read all enclosed product information prior to using any product. We highly recommend that you see your local podiatrist for any foot or ankle problem and prior to using foot/ankle products. The podiatrist is the true foot and ankle expert.
If you do not wish to place your order over the Internet (recommended), you may order by mail or FAX. For mail or FAX orders, click on Order Instructions.
FREE SHIPPING ON ALL ORDERS!!!
- (Handling charges apply to international orders - see
Shipping Methods: Orders are shipped via UPS Ground Residential delivery, UPS Ground Commercial delivery or Priority Mail from the United States Postal Service (USPS). Please specify your preference on the order form. Orders shipped to locations outside of the continuous United States are shipped via Priority Mail from the USPS regardless of the shipping method selected.
Choosing a Shipping Method: You have the following three options to choose from:
- UPS Ground Residential: Delivery to a residential address (no PO Boxes - use Priority Mail instead). Delivery time (after your order has been processed and shipped) can be estimated by entering 07747 into the "Origin ZIP Code" field in UPS's "Ground Time-In-Transit Maps" found at http://www.ups.com/using/services/servicemaps/servicemaps.html.
- UPS Ground Commercial: Delivery to a business address (no PO Boxes - use Priority Mail instead). Delivery time (after your order has been processed and shipped) can be estimated by entering 07747 into the "Origin ZIP Code" field in UPS's "Ground Time-In-Transit Maps" found at http://www.ups.com/using/services/servicemaps/servicemaps.html.
- Priority Mail (United States Postal Service): Delivery (after your order has been processed and shipped) usually takes 2-3 business days, however, the USPS does not guarantee this.
Special Shipping (Overnight): Unfortunately, we are unable to offer shipping methods other than UPS Ground and Priority Mail (United States Postal Service). Do not make special requests for delivery such as next day or 2nd day air. Special requests cannot be granted and will only delay the shipment of your order. Please give careful thought to placing an order if you are under a tight deadline for receipt of your product(s).
Order Processing: Most products are shipped within several business days following receipt of your order. Occasionally, due to a delay by the manufacturer, your order may take longer to ship out. Even if delayed (backordered), all orders are usually shipped within two weeks and received within three weeks.
Orders placed over the Internet will be confirmed automatically shortly after you place your order. Thereafter, you will be updated as to the processing status. Upon shipment, you will be provided with a UPS or USPS tracking number so that you may follow your package's progress.
Sales Tax: New Jersey residents will be accessed 6.875% sales tax.
FREE SHIPPING ON ALL ORDERS!!!
- (Handling charges apply to international orders - see
International Orders: International orders are shipped via Priority Mail International from the U.S. Postal Service. A flat rate handling charge will be added to each international order weighing under 3 pounds. For orders weighing 3 or more pounds, you will contacted via e-mail to authorize additional handling charges. Please refer to the chart below for the handling fee to ship to your country.
INTERNATIONAL ORDERS, HANDLING CHARGES:
|COUNTRY||HANDLING FEE PER ORDER *UP TO 3 POUNDS|
|APO/FPO zip codes||None|
|Korea, Republic of||36.00|
|Trinidad and Tobago||33.00|
|United Arab Emirates||34.00|
|US Minor Outlying Islands||None|
|Virgin Islands (US)||None|
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4359 County Road 516
Matawan, NJ 07747
CUSTOMER SERVICE: We have found that e-mail is the most efficient way to communicate with our customers. After screening e-mail, messages are forwarded to the individuals that can best respond to your questions. By providing customer service in this efficient manner, we can continue to provide quality products at low, discount prices. E-mail your questions to ARCHandHEEL@yahoo.com.
a division of FootAmerica, LLC
PO Box 143
Colts Neck, NJ 07722
PHONE: Since members of our staff are not available at all hours to accommodate all of our customers' time zones, and in order to avoid "phone tag," we do not provide a telephone number. We have found that e-mail is the most efficient way to communicate with our customers. After screening e-mail, messages are forwarded to the individuals that can best respond to your questions. By providing customer service in this efficient manner, we can continue to provide quality products at low, discount prices.
ARCHandHEEL.com™ is a division of FootAmerica, LLC.
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© ARCHandHEEL.com™ 2006